Guest House Rules

Welcome to The Wakkerstroom Hotel

Check-in

– Normal Check In time starts at 14h00, but every effort will be made to accommodate earlier or later Check Ins (if arranged in advance). It is however, to drop off luggage prior to Check In if desired.

Check-out

– Checkout time is before midday. Please tell us in advance if you require a later Checkout and we will do our utmost to accommodate your request.

Room keys on arrival

– During normal working hours the keys will be handed over to the guest after payment and administration. Special arrangements for key collection must be made for late arrivals.

Room keys on departure

– Please leave the room keys on the kitchen table. Guests do not have to lock the door on departure. However please close the door completely when leaving.

Room keys during long term stay

– Long term stay over guests must lock their rooms on their way out and keep their set of keys for the duration of stay.

Lost key or damage to locks

– The cost for replacement of lost room keys or damaged locks is applicable and a total amount of 30EUR for lost keys and 100EUR for lock replacement to be paid immediately.

Breakfast

– Breakfast is served in the dinning room area, or weather permitting, on the patio, between 09h00 and 11h00. If you require a different timing for Breakfast, please advise us on arrival. The breakfast service as an extra fee of EUR 10,00 per day.

Smoking

– Smoking is completely forbidden inside the house.

– Smoking is permitted outside the house, please use the ashtrays placed in the yard and barbecue area.

Refunds

– There will be no refunds for early departures, for breakdowns of air conditioner, heater, appliances, etc, if said breakdown is due to weather and /or other conditions over which the house owner has no control.

Guest Rooms

– Please do not use flammables for heating, cooking or the like, irons candles, etc, in the guest room or corridors without the consent of the GuestHouse owner.

–  Cooking, eating and storing food in the rooms is not allowed.

– Please do not use guest rooms for business activities or for any purposes other than accommodation use, without the consent of the GuestHouse owner.

 

Valuables, security and storage

– If needed a safe-deposit box is available in the GuestHouse for all guests.

– If staying in the dorm room lockers are available free of charge. The management is not responsible for lost items. Please lock the doors when you leave.

–  Although the guesthouse management takes responsibles steps to ensure the safety and security of all guests and their possessions, guests retain final responsability for their own safety and security.

– Keep rooms locked at all times when absent.

Parking Lot

– Parking is available free of charge for all house guests. Do not park in the way of the electrical motorized gate when in a fully open or half way open position as it closes automatically after a few seconds.

– Do not leave any valuables inside your car while it is parked. The Blue Ocean GuestHouse cannot accept responsability for the loss or theft of any such articles while your car is parked.

 

Toilets

– No cigarette buds, cotton buds, tampons, sanitary pads or any other material, other than toilet paper may be flushed down the toilet. Charges will occour for any blockage.

 

General

– Guests have no access to rooms and areas marked “PRIVATE”.

Common areas:

The living room, dinning room, kitchen, game room, swimming pool and barbecue are common areas of the house and guests are encouraged to use them to their need or recreation, nevertheless there are some rules to abide by:

THE LIVING ROOM

– Guests are allowed to use this common area and its appliances i.e. LCD tv and cable TV.

– Eating and snacking in the living room is completly forbiden.

– Should be kept as you’ve found it nice and tidy. If by any chance you notice any dirt please inform the owner.

– Avoid making noise or disturbing the other house guests, musical instruments, radios, televisions, stereos, and/or any other source of amplified sound shall be played at a volume that shall not disturb or annoy other guests we shall pay particular attention to limiting noise between the hours of 10:00 p.m. and 8:00 a.m. , we also request the guests to restrain from making any noise outside the building, in the courtyard or directly in front of the building.

 

THE DINNING ROOM

– Please use this common area to have your meals, preparation and cooking should be conducted in the kitchen area.

 

THE KITCHEN

– Stove shall be clean and free of food and grease.

– Refrigerator shall be clean. Freezer door shall close properly and freezer shall have no more than one inch of ice. Freezer shall not be over-packed so that sufficient room is allowed for air circulation.

– Cabinets shall be clean and neat. Cabinet surfaces and countertop shall be free of grease and spilled food. Cabinets shall not be overloaded. Storage under the sink shall be limited to small or lightweight items to permit access for repairs.

– Exhaust Fan shall be free of grease and dust.

– Sink shall be clean, free of grease and garbage. Dirty dishes shall be washed and put away in a timely manner. Please put back into place all dishes, utensils, etc, properly cleaned after use.

– Food storage areas shall be neat and clean without spilled food. Label your food in the refrigerator. Anything not labeled and in non-consumable condition, excluding condiments that are still in consumable condition, will be disposed of.

– Trash/garbage shall be stored in a covered container until removed to the collection containers.

– Cooking oils or grease shall not be disposed of down the kitchen drain.

– Garbage disposal, if any, shall be used only in accordance with the disposal instructions.

– Please label your food in the refrigerator. Anything not labeled and in non-consumable condition, excluding condiments that are still in consumable condition, will be disposed of.

– The kitchen includes a refrigerator, microwave, coffee and teapot, and limited dishes, glasses, and utensils for light meal preparation. Please clean up immediately after yourself.

– There is also a small washer/dryer available for light loads in the kitchen area, for houseguest use only.

Your Liabilities

– We will hold you responsible for any damage or loss caused to our property by your acts or omissions, default, accident or neglect. By booking with us you agree to indemnify us and to pay us on demand an amount reasonably required to make good or to rectify such damage or loss caused by you. Normal wear and tear are excluded.

– Please report any accidents or incidents to the guest house management in connection with any property damage.